kkpb Privacy Policy — Your Data, Your Rights

1. About This Policy

This Privacy Policy describes how kkpb ("we", "us", or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you" or "your") who access or use the kkpb online betting platform available at https://kkpb.io and any associated mobile applications or services (collectively, the "Platform").

kkpb is committed to handling personal data responsibly and transparently. This policy is intended to give you a clear and complete picture of our data practices so that you can make informed decisions about your use of the Platform.

By registering an account with kkpb, making a deposit, placing a bet, or otherwise using the Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

2. Data We Collect

Depending on how you interact with the Platform, kkpb may collect the following categories of personal data:

We do not collect special categories of sensitive personal data such as biometric data, health information, religious beliefs, or political opinions, except where a document submitted for KYC verification happens to contain such information incidentally (for example, a photograph on a government ID). Such incidentally collected sensitive data is used solely for the purpose of identity verification and is not processed for any other purpose.

3. How We Collect Your Data

kkpb collects personal data through the following channels:

• Direct Submission: Data you actively provide when completing the registration form, submitting KYC documents, entering payment details in the cashier, updating your account profile, or contacting our support team.
• Automated Technologies: Data collected automatically when you visit or use the Platform, including through cookies, web beacons, server logs, and analytics tools. See Section 7 for full details on cookies.
• Payment Processors: Transaction reference data and confirmation signals received from mobile payment providers (bKash, Nagad, Rocket, Upay) and banking partners when you make a deposit or withdrawal.
• Identity Verification Partners: Where kkpb uses a third-party KYC or identity verification service, we may receive confirmation and risk-scoring data from that service. We do not receive raw biometric data in such cases.
• Fraud Prevention and AML Tools: Risk signals, device fingerprint data, and behavioural analytics provided by fraud detection partners to help us identify prohibited conduct, money laundering, and underage gambling.
• Publicly Available Sources: In limited circumstances, we may cross-reference information you provide with publicly available databases (for example, sanctions screening lists) as part of our AML compliance obligations.

4. How We Use Your Data

kkpb uses the personal data it collects for the following purposes:

• Account Management: To create and maintain your player account, verify your identity, authenticate your login sessions, and manage your account settings and preferences.
• Service Delivery: To process deposits and withdrawals, settle bets, credit bonus funds, display game history, and deliver all core features of the Platform to you.
• KYC and Age Verification: To verify that you meet the minimum age requirement of 21 years and to confirm that your identity matches the payment methods associated with your account, in compliance with our anti-money laundering obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, prohibited conduct, multi-accounting, bonus abuse, and other violations of our Terms and Conditions.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling, apply responsible gaming tools you have activated (deposit limits, self-exclusion, time-outs), and provide you with appropriate support resources.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and improve our support processes.
• Legal and Regulatory Compliance: To comply with applicable anti-money laundering laws, record-keeping requirements, and any lawful requests from relevant authorities.
• Platform Improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall performance and user experience of the Platform.
• Communications: To send you transactional notifications (deposit confirmations, withdrawal updates, account alerts) and, where you have opted in, promotional communications about offers and bonuses. You may opt out of promotional communications at any time.

5. Legal Basis for Processing

kkpb processes personal data on the following legal grounds depending on the purpose:

• Contractual Necessity: Processing required to perform the contract between kkpb and you as a registered player — including account creation, transaction processing, and bet settlement — is carried out on the basis that it is necessary for the performance of that contract.
• Legal Obligation: Processing necessary to comply with applicable legal requirements, such as identity verification, age checks, AML record-keeping, and responding to lawful authority requests, is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, platform security, abuse detection, and internal analytics is carried out on the basis of kkpb's legitimate interests in operating a safe and sustainable platform, provided those interests are not overridden by your privacy rights.
• Consent: Processing for optional marketing communications is carried out on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the legality of processing carried out before withdrawal.

6. Data Sharing and Disclosure

kkpb does not sell, rent, or trade your personal data to third parties. We may share your information with the following categories of third parties strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Game Providers: Third-party game studios and content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive your account identifier and session tokens to authenticate your game sessions and ensure game integrity. These providers are contractually prohibited from using this data for any other purpose.
• Payment Processors: Mobile payment providers and banking partners receive the transaction reference information necessary to process your deposits and withdrawals. They operate under their own privacy policies and regulatory obligations.
• Identity Verification Services: Where a third-party KYC provider is used to verify your identity, that provider receives only the information necessary for verification purposes and is bound by strict data handling agreements.
• Fraud Prevention Partners: Risk management and fraud detection providers may process technical and behavioural data on our behalf to identify suspicious activity. These providers act as data processors under our instruction.
• Legal Authorities: kkpb will disclose personal data to law enforcement agencies, regulators, or other government bodies when required to do so by applicable law, court order, or other lawful process. Where permitted, kkpb will notify you of such a disclosure.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of kkpb's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

7. Cookies and Tracking Technologies

kkpb uses cookies and similar tracking technologies to operate the Platform effectively, improve user experience, and analyse how the Platform is used. A cookie is a small text file stored on your device when you visit a website.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session management cookies that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming tool configurations, and display preferences to personalise your experience on return visits.
• Analytics Cookies: Collect anonymised usage data (pages visited, time spent, error reports) to help us understand how players use the Platform and identify areas for improvement. Data collected by analytics cookies does not personally identify you.
• Fraud Prevention Cookies: Used by our fraud detection partners to identify unusual patterns of behaviour that may indicate bot activity, multi-accounting, or other prohibited conduct. These cookies help keep the Platform safe for all genuine players.

7.2 Managing Cookies. You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to log in or use certain features. Strictly necessary cookies cannot be disabled via browser settings as they are required for the Platform to operate.

kkpb does not use third-party advertising or cross-site tracking cookies.

8. Data Security

kkpb implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields (including identity document references and financial data) at rest in our databases.
• Role-based access controls ensuring that only authorised kkpb personnel with a legitimate need can access player personal data.
• Regular security assessments and vulnerability scanning of our Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems that process personal data.
• Incident response procedures to detect, respond to, and recover from any data security breach in a timely manner.

While kkpb takes data security seriously, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, kkpb will notify affected players without undue delay and provide guidance on protective steps you can take.

9. Data Retention

kkpb retains personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. Our general retention guidelines are as follows:

• Active Account Data: Retained for the duration of your account relationship with kkpb and for a minimum of five years following permanent account closure, to comply with anti-money laundering record-keeping requirements.
• Transaction Records: Deposit, withdrawal, and bet records are retained for a minimum of five years following the date of the transaction.
• KYC Documents: Identity verification documents are retained for a minimum of five years following account closure or the date of the last transaction, whichever is later.
• Support Communications: Records of customer support interactions are retained for three years from the date of the last communication in a given case.
• Analytics Data: Anonymised or aggregated usage data that cannot be linked back to an individual may be retained indefinitely for the purpose of Platform improvement and statistical analysis.
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for the duration of your account relationship and for three years thereafter.

When personal data is no longer required, kkpb will securely delete or anonymise it in accordance with our internal data disposal procedures.

10. Your Privacy Rights

Depending on your jurisdiction and the applicable law, you may have the following rights with respect to the personal data kkpb holds about you:

• Right of Access: You may request a copy of the personal data kkpb holds about you and information about how it is processed.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to Erasure: In certain circumstances, you may request that your personal data be deleted. This right is subject to legal retention obligations — for example, we cannot delete transaction records that we are required to keep under AML rules.
• Right to Restriction: You may request that processing of your personal data be restricted in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent and is carried out by automated means, you may request that your data be provided to you in a structured, machine-readable format.
• Right to Object: You may object to processing of your personal data carried out on the basis of legitimate interests, and you have an unconditional right to object to processing for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond to verified requests within 30 days. We may need to verify your identity before processing a rights request to ensure that data is not disclosed to or altered at the request of an unauthorised person.

11. Children's Privacy

kkpb operates an online gambling platform and enforces a strict minimum age requirement of 21 years. We do not knowingly collect or process personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account with kkpb or use any of its services.

If kkpb becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted promptly and the associated account will be closed immediately. Any deposits made will be returned to the source payment method after deducting any winnings that were derived from a session in which the player was underage.

If you believe that a minor may have registered an account with kkpb, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

12. Third-Party Links

The kkpb Platform may contain references to, or integrations with, third-party services such as game providers and payment gateways. While we take care to work with reputable partners, kkpb is not responsible for the privacy practices of third-party websites or services. This Privacy Policy applies solely to data processed by kkpb in connection with the Platform.

We encourage you to review the privacy policies of any third-party service you interact with through or alongside the kkpb Platform, particularly the privacy policies of your chosen payment provider (such as bKash or Nagad) and any game provider whose terms are separately accessible.

13. Changes to This Privacy Policy

kkpb reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, where we introduce a new purpose for processing your data, share data with a new category of third party, or significantly alter your rights — we will provide advance notice to registered players via email or an in-platform notification at least 14 days before the revised policy takes effect.

The revised Privacy Policy will be published on this page with an updated effective date. Your continued use of the Platform following the effective date of any revision constitutes your acknowledgement of the updated policy. If you do not agree with the revised policy, you should close your account before the effective date of the changes.

Minor changes — such as corrections of typographical errors, clarifications that do not alter the substance of the policy, or updates to contact information — may be made without advance notice and will be reflected immediately upon publication.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to kkpb's data practices generally, please contact our support team using the information below. All privacy-related communications are handled in English.

• Email: support@kkp b.io (plain text — not a clickable link)
• Subject Line: Use "Privacy Policy Enquiry" or "Privacy Rights Request" to ensure your message is routed to the correct team.
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days of receipt.
• Support Hours: Our support team is available 24/7 via live chat on the Platform. Email responses are sent within 12 hours during Bangladesh Standard Time (UTC+6) business hours.